The Association of Certified Financial Crimes Specialists is committed to offering the highest quality service to its members. In case you need to cancel a purchase from ACFCS, please read the Cancellation and Refund Policies listed below.
- Exhibitor Cancellations/Refunds
- Conference Registration Cancellation/Substitution Policies
- Conference No Shows
- Rescheduling or Cancellation of Event
Exhibitor Cancellations/Refunds
Exhibit space and Sponsorship comes with immediate benefits and therefore is non-refundable. All payments are final. Failure to occupy exhibit space does not relieve the exhibitor of its obligation to pay the full booth fee. Any exhibiting company canceling with a balance due is responsible for paying the remaining balance in full within 30 days of cancellation.
Conference Registration Cancellation/Substitution Policies
Cancellation refund requests must be received in writing at least 30 days prior to the first day of the conference. ACFCS will apply a $295 processing fee on all approved refund requests. Requests for refunds will not be honored less than 30 days prior to the first day of the conference. Refunds are not granted for failure to attend, late arrival, unattended events or early departure. ACFCS is not responsible for weather-related cancellations, airfare, hotel or other costs that are associated with the conference if the registrant is unable to attend.
Substitutions of registered attendees may be made at any time prior to the beginning of the event. Please note that if the transfer is made from an ACFCS member to a non-ACFCS member, you will be charged the difference in cost. If the registrant does not attend the conference and does not designate a substitute attendee prior to the event, the registrant will be responsible for the full registration fee.
Substitutions and cancellation requests may be sent to customerservice@acfcs.org.
ACFCS reserves the right to cancel the pre-conference event due to low enrollment. Full refunds will be made accordingly.
ACFCS reserves the right to make comparable substitutions or cancellations for any event. If cancelled, all paid registrants will receive a full refund.
Does ACFCS offer CFCS scholarships based on financial hardship?
Yes, in certain instances and based on circumstance. Persons wishing to apply for a scholarship should send an email to ACFCS Member Services at customerservice@ACFCS.org with the subject line “Scholarship.” The email should detail why the candidate is deserving of a scholarship and provide proof of unemployment or other financial hardship. Unemployed persons will be given preference. Persons with income above $50,000 annually will not be considered.
What can I do if I am dissatisfied with the product or service that I received?
Our seminars and courses are guaranteed. If you are dissatisfied with any program, please contact member services. Questions can be answered by sending an email to customerservice@ACFCS.org or calling 866-596-7702.
What is ACFCS non-discrimination policy?
ACFCS follows an equal opportunity employment policy and employs personnel without regard to race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, disability status, veteran status, military obligations, and marital status. This policy also applies to internal promotions, training, opportunities for advancement, terminations, outside vendors, members and customers, service clients, use of contractors and consultants, and dealings with the general public.
Contact Information
Please contact us at 866-596-7702 or e-mail customerservice@acfcs.org with any questions.
ACFCS
444 Brickell Avenue, Suite 250
Miami, Florida 33131 USA
Phone: 866-596-7702 Fax: (786) 316-0006
Email: customerservice@acfcs.org